Shipping policy

Shipping & Delivery Policy
Last Updated: November 3, 2026

Digital Product Delivery
Every Moonday sleep guide, ebook and downloadable resource is a digital product delivered electronically.

We don’t ship physical items, so there are no shipping or delivery charges on any order.

Order Processing
Once your payment goes through, we start preparing your digital order right away.

This includes:

  • Verifying your order and payment
  • Getting your purchased guides ready to access
  • Sending your download link or access instructions
  • Emailing your order confirmation

Delivery Time
Most orders are available instantly once payment is complete.

Occasionally, delivery can take up to 24 hours because of a technical delay or a payment verification check.

Please double-check that your email address is correct at checkout, because that’s where your purchase is sent.

Delivery Fees
Moonday never charges shipping on digital products.

Any product prices, membership fees and applicable taxes are shown at checkout before you pay.

Moonday Sleep Club Membership
Sleep Club members get access to the digital guides, resources and perks included in their membership.

Membership benefits are delivered electronically and follow the membership terms shown when you join.

The billing amount, how often you’re billed and how to cancel are all shown at checkout and in our Terms of Service.

Haven’t Received Your Order?
If your digital purchase hasn’t arrived, please:

  1. Look in your inbox and your spam, junk or promotions folder for your order confirmation.
  2. Make sure the email address you entered at checkout is correct.
  3. Review any download or access instructions shown after payment.

Still can’t find it? Email us at supportmoonday@gmail.com.

Please include your name, order number and the email address you used at checkout so we can find your order quickly.

Incorrect Email Address
You’re responsible for entering a correct email address at checkout.

If you made a typo, contact us as soon as you can. Once we’ve verified your order, we’ll do our best to update your details and get your guides to you.

Download or Access Issues
If your download link isn’t working, a file is missing or damaged, or you’re having trouble accessing your Sleep Club membership, we’re here to help.

Email supportmoonday@gmail.com with:

  • Your order number
  • A short description of the problem
  • A screenshot of any error message, if you have one

We’ll look into it and restore your access or find another fair solution.

Contact Information
For questions about digital delivery, downloads or Sleep Club access, reach us at:

Moonday Customer Support
Email: supportmoonday@gmail.com
Phone: +1 (360) 587-7690
Support Hours: Monday – Saturday, 9am – 5pm Pacific Time
Website: www.shopmoonday.com

We’re committed to making sure every customer gets their guides quickly and that any delivery problem is resolved fast.