Terms of service

MOONDAY Terms of Service Last Updated: November 3, 2026

Welcome to Moonday.

These Terms of Service, along with our Privacy Policy, Refund Policy, Shipping & Delivery Policy, and any other policies referenced here (together, the "Terms" or "Agreement"), form a binding agreement between you ("you" or "your") and Moonday, operated by Krowned Laboratories, LLC ("Moonday," "we," "our," or "us"). These Terms apply to your use of shopmoonday.com, our digital sleep guides and ebooks, the Moonday Sleep Club membership, and any other service where these Terms appear (together, the "Service").

By visiting our website, placing an order, downloading a digital product, joining the Moonday Sleep Club, or otherwise using the Service, you confirm that you have read these Terms and agree to follow them.

If you do not agree with these Terms, please do not use the Service.

These Terms include important information about digital delivery, recurring Sleep Club charges, automatic renewal, cancellation, health information, dispute resolution, arbitration, and limits on our liability.

MOONDAY SLEEP CLUB - MEMBERSHIP TERMS

Sleep Club Membership Moonday offers an optional paid membership (the "Sleep Club") that customers may choose to join through our website. The Sleep Club is never added to an order automatically. You join only by selecting the membership option yourself.

Sleep Club benefits may include:

10% Off Every Order Members receive 10% off eligible Moonday ebooks, sleep guides, and digital products.

Members-Only Book Releases Members may receive early or exclusive access to new Moonday sleep guides and releases.

New Monthly Sleep Tools Members may receive new digital sleep resources, such as routines, worksheets, or guides, on a regular basis.

Priority Member Support Members' support requests are handled ahead of standard requests.

Specific benefits, eligible products, discounts, and availability may change over time.

Membership Fee and Automatic Renewal When you join the Sleep Club, your payment method will be charged:

$29.99 USD per month, plus applicable taxes, until you cancel.

Your first charge is processed when you join. After that, your membership automatically renews and is charged every month on the same billing date until you cancel.

By joining the Sleep Club, you expressly authorize Moonday and its third-party payment processors and billing providers to charge your payment method for the recurring membership fee each billing period without asking you to approve each renewal separately.

You remain responsible for the price of any ebooks or digital products you purchase, applicable taxes, and any other charges shown at checkout.

We may occasionally offer promotional pricing below $29.99. We will not raise your recurring membership fee above $29.99 without giving you reasonable advance notice and a chance to cancel before the new price takes effect.

Cancellation You can cancel your Sleep Club membership at any time.

To cancel, you may:

Use the "Manage subscription" option in your Moonday customer account;
Email supportmoonday@gmail.com;
Reply to your order or membership confirmation email; or
Send a request through the contact form on our website.

To make sure your cancellation takes effect before your next charge, please cancel at least 1 business day before your next billing date.

Once your cancellation is processed, your membership will not renew, and you keep your member benefits until the end of the billing period you already paid for.

If you do not cancel before a renewal date, you authorize Moonday to process that renewal charge as described in these Terms.

Changes to Membership Benefits Moonday may update the benefits, eligible products, discounts, or other features included with the Sleep Club.

If we make a material change to your recurring membership price, we will give you reasonable advance notice as required by applicable law.

PAYMENT METHODS

By entering a credit card, debit card, or other payment method at checkout, you confirm that you are authorized to use it.

You authorize Moonday and its third-party payment processors and billing providers to charge your payment method for purchases and other amounts you approve, including recurring Sleep Club fees.

If your payment method is declined, expires, cannot be verified, or otherwise cannot be charged, your order, digital delivery, or Sleep Club membership may be delayed, paused, or canceled.

If you use a debit card, you authorize charges to be processed against that card.

You are responsible for keeping your payment information accurate and up to date.

ORDERS AND PURCHASES

By placing an order with Moonday, you agree to pay all prices, taxes, and other amounts shown to you before you complete checkout.

We may accept, decline, limit, or cancel any order when reasonably necessary, including for suspected fraud, pricing mistakes, availability issues, payment problems, or violations of these Terms.

Product availability is not guaranteed.

Prices and promotions may change without notice, except where additional notice is required for recurring membership charges.

Digital orders may be fulfilled immediately after payment is successfully processed.

REFUND POLICY

Refunds and refund requests are governed by our Refund Policy.

Because ebooks and other digital products are delivered electronically and may be available immediately after purchase, they may be subject to different refund rules than physical goods.

Unless our Refund Policy says otherwise or applicable law requires otherwise, purchases of digital products are generally final once the product has been delivered, downloaded, opened, or otherwise made available to you.

If a technical problem prevents you from accessing something you purchased, please contact our support team so we can try to fix it.

Unless stated otherwise at checkout or required by law, Sleep Club fees that have already been charged are non-refundable.

Nothing in these Terms limits any refund, cancellation, or other rights that cannot be waived under applicable law.

DIGITAL PRODUCTS, EBOOKS, AND DOWNLOADS

Moonday offers ebooks, downloadable sleep guides, PDFs, worksheets, and other electronically delivered materials (together, "Digital Products") through the Service.

Instant Electronic Delivery Digital Products are delivered electronically. Nothing physical is shipped for any product listed as a digital download or ebook.

After your payment is successfully processed, your Digital Product will generally be made available electronically.

You may receive your Digital Product through:

A download link shown on the page after checkout;
A download link sent to the email address on your order;
Your order confirmation or delivery email; or
Another electronic delivery method shown at checkout.

Digital Products are usually available right after payment is processed.

Occasionally, delivery may take longer because of payment verification, email provider delays, technical processing, fraud screening, system maintenance, or other circumstances outside Moonday's reasonable control.

Didn't Receive Your Download? If your Digital Product hasn't arrived, please check your spam, junk, and promotions folders and confirm that you entered the correct email address at checkout.

Please also allow a little time for your payment and order to finish processing.

If you still can't access your purchase, contact Moonday support at supportmoonday@gmail.com and include your name, order number, and the email address you used at checkout.

Customer Email Responsibility You are responsible for providing a valid, accurate email address that you can access when you buy a Digital Product.

If you entered the wrong email address or can't access the email account on your order, contact us at supportmoonday@gmail.com as soon as possible.

We may ask for reasonable information to confirm you are the purchaser before we change an email address, resend a download, or restore access.

Download Access You are responsible for downloading and safely saving your Digital Products once you receive access.

Moonday may use reasonable download limits, link expiration periods, account requirements, or other security measures where disclosed or reasonably necessary to prevent fraud, abuse, or unauthorized sharing.

We do not guarantee that a download link will stay active forever.

If you lose access to a Digital Product you legitimately purchased, contact supportmoonday@gmail.com. We may restore access after confirming your purchase.

License to Digital Products Unless we expressly state otherwise, buying a Digital Product gives you a limited, personal, non-exclusive, non-transferable, and non-sublicensable license to access and use it for your own personal, non-commercial use.

Buying a Digital Product does not transfer ownership of the copyright, trademarks, or any other intellectual property in it.

All rights not expressly granted to you are reserved by Moonday or the applicable rights holder.

Prohibited Sharing, Copying, and Resale Unless Moonday or the applicable rights holder gives express permission, you may not:

Resell, redistribute, sublicense, rent, or commercially use a Digital Product;
Share your Digital Product or your private download link with other people;
Upload or post a Digital Product to file-sharing sites, marketplaces, public websites, social media, forums, or similar services;
Copy or distribute substantial portions of a Digital Product, except as permitted by law;
Remove or change any copyright notice, trademark, watermark, or attribution;
Claim ownership or authorship of a Digital Product you did not create; or
Use a Digital Product for unauthorized commercial distribution or resale.

Unauthorized copying, sharing, redistribution, or resale may result in loss of access to the Digital Product or the Service and may violate intellectual property laws.

Device and Software Compatibility You are responsible for having a compatible device, internet connection, browser, PDF reader, ebook app, or other software needed to open your Digital Product.

Moonday does not guarantee that Digital Products will work with every device, operating system, e-reader, app, browser, or third-party platform.

Technical Issues If a Digital Product is corrupted, incomplete, inaccessible, or won't download because of a problem with Moonday's delivery system, contact us at supportmoonday@gmail.com.

We may fix the problem by offering technical help, restoring access, sending a new download, or taking another appropriate step.

Problems caused only by your device, software, internet connection, storage space, or third-party apps may be outside Moonday's control.

CUSTOMER ORDER RESPONSIBILITY

Before you place an order, please review:

The Digital Products in your cart;
Quantities, where applicable;
Selected options, where applicable;
Your email address;
Your billing information;
Your order total;
The product description and digital format;
Any delivery information shown with your order; and
Any Sleep Club membership terms shown with your order.

Because Digital Products may be delivered immediately, we may not be able to change or cancel an order once the product has been delivered or made available.

DIGITAL DELIVERY POLICY

Instant Delivery All Moonday ebooks and Digital Products are delivered electronically. No physical product is shipped.

Once your purchase is complete, your download is made available electronically. In most cases you get access right after checkout, and a copy is sent to the email address on your order.

How You Receive Your Ebook After checkout, you may receive your Digital Product through:

A download link shown after checkout;
A download link sent to your email; or
Your order confirmation or delivery email.

Please enter a valid email address that you can access at checkout.

Delivery Time Digital Products are usually available immediately after your payment is processed.

Occasionally, delivery may take a few minutes because of payment verification, email provider delays, or technical processing.

Didn't Receive Your Download? If your Digital Product hasn't arrived, please:

Check your spam, junk, and promotions folders.
Make sure you used the correct email address at checkout.
Allow a few minutes for your order and payment to finish processing.

If you still can't access your purchase, contact Moonday support at supportmoonday@gmail.com with your name, the email address you used at checkout, and your order number.

Incorrect Email Address You are responsible for entering the correct email address at checkout.

If you entered the wrong email address or can't access the email on your order, contact us at supportmoonday@gmail.com as soon as possible so we can verify your purchase and get you access.

No Physical Shipping Because Moonday ebooks and downloads are delivered electronically, shipping rates, tracking numbers, shipping times, shipping addresses, and carriers do not apply to Digital Product orders.

SALES TAX

Sales tax may be calculated based on your billing location, the location information you provide at checkout, the type of Digital Product purchased, or other information required by law.

Unless stated otherwise, applicable taxes are added to your order at checkout.

You are responsible for any taxes on your purchase as required by law.

STORE CURRENCY

Unless stated otherwise, Moonday processes all transactions in U.S. Dollars (USD).

If your payment method uses a different currency, your bank, card issuer, or payment provider may convert the amount and may charge additional fees.

Moonday does not control fees charged independently by your financial institution.

YOUR USE OF THE SERVICE

You must be at least 18 years old, or the age of majority where you live, to make a purchase or join the Sleep Club, unless applicable law allows otherwise.

You confirm that the information you give Moonday is accurate, current, and complete.

You are responsible for keeping any account login details for the Service confidential.

You agree to let us know promptly if you become aware of any unauthorized access to your account.

LIMITED LICENSE

As long as you follow these Terms and applicable law, Moonday grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable right to access and use the Service for personal, non-commercial purposes.

Digital Products are also subject to the license terms and restrictions in Section 5.

You may not copy, reproduce, distribute, modify, reverse engineer, sell, commercially use, or otherwise misuse any part of the Service or our Digital Products, except as expressly allowed by us, the applicable rights holder, or applicable law.

YOUR ACCOUNT

Some parts of the Service may require an account or customer information.

You are responsible for keeping your account information accurate and up to date.

You are responsible for keeping your login details confidential.

We may suspend or close accounts that violate these Terms, engage in fraud or abuse, unlawfully share Digital Products, or otherwise misuse the Service, subject to applicable law.

COMMUNICATIONS

When you give us your email address, we may use it to send transactional messages about your purchases, Digital Product delivery, download links, your account, your Sleep Club membership, support requests, policy updates, and other necessary communications.

Where permitted by law, and with any consent the law requires, we may also send promotional or marketing emails.

You can unsubscribe from marketing emails at any time using the unsubscribe link in those emails.

Unsubscribing from marketing emails does not stop transactional or legally required messages about your orders, Digital Product delivery, or Sleep Club membership.

PROHIBITED CONDUCT

You agree not to:

Use the Service for any unlawful purpose;
Violate these Terms or any applicable law;
Provide false, fraudulent, misleading, or inaccurate information;
Impersonate another person or organization;
Try to gain unauthorized access to our website, accounts, systems, networks, Digital Products, download links, or data;
Use bots, scrapers, or other automated tools to improperly collect information from the Service;
Probe, scan, or test the vulnerability of our website or systems without permission;
Introduce malware, viruses, or other harmful code;
Interfere with the normal operation or security of the Service;
Reverse engineer or try to obtain proprietary source code, except where this restriction is prohibited by law;
Get around download limits, access controls, license restrictions, or security measures; or
Use the Service to commit fraud, abuse, or other unlawful activity.
THIRD-PARTY SERVICES

The Service may link to, connect with, or rely on third-party websites, platforms, payment processors, delivery providers, apps, hosting providers, or other services.

Moonday does not control third-party services.

Your use of third-party services may be governed by their own terms and privacy policies.

To the extent permitted by law, Moonday is not responsible for losses caused solely by independent third-party services outside our reasonable control.

INTELLECTUAL PROPERTY

The Moonday name, logo, website design, original text, graphics, images, software, and other original materials on the Service are owned by or licensed to Moonday and may be protected by intellectual property laws.

Nothing in these Terms transfers ownership of Moonday's intellectual property to you.

Buying or downloading a Digital Product does not transfer ownership of the intellectual property in that product.

You may not copy, distribute, modify, sell, or commercially use protected content without permission, except as allowed by law.

Third-party names, trademarks, images, and other intellectual property remain the property of their respective owners.

HEALTH AND MEDICAL DISCLAIMER

Moonday's ebooks, sleep guides, and other content are for general educational and informational purposes only. They are not medical advice and are not a substitute for diagnosis or treatment by a doctor or other qualified healthcare professional.

Moonday is not a medical provider, and our Digital Products are not intended to diagnose, treat, cure, or prevent any disease or sleep disorder.

If you have ongoing trouble sleeping, symptoms of a sleep disorder such as sleep apnea or chronic insomnia, a medical or mental health condition, or you are pregnant or taking medication, talk to your doctor before changing your sleep habits or routine.

Baby and child sleep content is general information for parents and caregivers. Always follow your pediatrician's advice and current safe sleep guidelines for infants. Never use any sleep method that conflicts with your child's doctor's recommendations.

Results vary from person to person, and we do not guarantee any specific outcome. You use any information from Moonday at your own discretion and risk.

If you think you may have a medical emergency, call your doctor or 911 immediately.

DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE, INCLUDING ALL DIGITAL PRODUCTS, IS PROVIDED "AS IS" AND "AS AVAILABLE."

MOONDAY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, TO THE EXTENT PERMITTED BY LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT PROMISE THAT THE WEBSITE, DELIVERY SYSTEM, DOWNLOAD SYSTEM, OR SERVICE WILL ALWAYS BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE.

WE DO NOT PROMISE THAT EVERY DIGITAL PRODUCT WILL WORK WITH EVERY DEVICE, APP, OPERATING SYSTEM, E-READER, OR THIRD-PARTY PLATFORM.

NOTHING IN THIS SECTION EXCLUDES ANY WARRANTY OR RIGHT THAT CANNOT LEGALLY BE DISCLAIMED.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOONDAY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

WHERE PERMITTED BY LAW, THIS INCLUDES LOST PROFITS, LOST DATA, LOST DIGITAL FILES, LOST BUSINESS OPPORTUNITIES, AND OTHER CONSEQUENTIAL LOSSES.

TO THE FULLEST EXTENT PERMITTED BY LAW, MOONDAY'S TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID MOONDAY FOR THE TRANSACTION THAT GAVE RISE TO THE CLAIM.

Some jurisdictions do not allow certain exclusions or limitations of liability, so parts of this section may not apply to you.

ASSUMPTION OF RISK

You understand that online transactions, electronic downloads, and internet services carry inherent risks.

You agree to use the Service responsibly and to take reasonable steps to protect your account, payment information, Digital Products, devices, and personal information.

Nothing in these Terms requires you to give up rights that cannot legally be waived.

INDEMNIFICATION

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Moonday and its owners, officers, employees, contractors, affiliates, and agents from any third-party claims, liabilities, damages, and reasonable costs arising from your unlawful misuse of the Service, unauthorized sharing or commercial use of Digital Products, your violation of these Terms, or your infringement of someone else's rights.

MODIFICATION OF SERVICE

Moonday may change, pause, or discontinue Digital Products, website features, promotions, or any part of the Service at any time.

Product descriptions, prices, images, availability, and other website information may occasionally contain errors.

We reserve the right to correct errors and update information.

Changes to recurring Sleep Club pricing will be handled as described in Section 1 and as required by law.

MODIFICATION OF THESE TERMS

We may update these Terms from time to time.

When we do, we will post the updated Terms on our website with a new "Last Updated" date.

If a change materially affects an existing Sleep Club membership, we will provide any additional notice or obtain any consent required by law.

By continuing to use the Service after updated Terms take effect, you accept the updated Terms to the extent permitted by law.

TERMINATION

Moonday may suspend or end your access to the Service or your account for fraud, abuse, unauthorized sharing of Digital Products, violation of these Terms, or other legitimate reasons, subject to applicable law.

You may stop using the Service at any time.

To end your Sleep Club membership and stop future charges, you must cancel using one of the methods described in Section 1.

Simply stopping use of the website does not cancel an active Sleep Club membership.

DISPUTE RESOLUTION

Before starting any formal proceeding, you and Moonday agree to first try in good faith to resolve the dispute informally.

You can reach Moonday at: supportmoonday@gmail.com

Please include enough information for us to identify your order, Digital Product purchase, or membership and understand the issue.

GOVERNING LAW

Subject to applicable consumer protection laws and the arbitration provisions below, these Terms are governed by the laws of the State of Washington, without regard to its conflict-of-law rules.

Nothing in this section takes away any consumer protection that cannot legally be waived under the laws that apply to you.

ARBITRATION AGREEMENT

PLEASE READ THIS SECTION CAREFULLY.

Except for disputes that applicable law does not allow to be arbitrated, you and Moonday agree that any dispute, claim, or controversy arising from or relating to these Terms, the Service, a Digital Product purchase, or the Sleep Club that cannot be resolved informally will be resolved by binding individual arbitration instead of a lawsuit in court.

This arbitration agreement is governed by the Federal Arbitration Act.

Arbitration may be administered by JAMS under its applicable consumer or streamlined arbitration rules, as appropriate and subject to applicable law.

The arbitrator may award any individual remedy that would otherwise be available under applicable law.

Nothing in this section prevents either party from bringing a qualifying claim in small claims court or seeking other relief that applicable law allows outside of arbitration.

WAIVER OF CLASS ACTIONS

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU AND MOONDAY AGREE THAT ANY CLAIM SUBJECT TO ARBITRATION WILL BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.

Unless both parties agree otherwise or the law requires otherwise, an arbitrator may not combine the claims of multiple unrelated people.

If applicable law prevents any part of this waiver from being enforced, that part will be handled as the law requires, and the rest of these Terms will remain in effect.

SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent legally allowed or removed where necessary.

All remaining provisions will stay in full force and effect.

NO WAIVER

If Moonday does not enforce a provision of these Terms on one occasion, that does not waive our right to enforce that provision or any other provision in the future.

ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Moonday may assign its rights or obligations as part of a merger, acquisition, sale, restructuring, asset transfer, or similar transaction, subject to applicable law.

FORCE MAJEURE

To the extent permitted by law, Moonday is not responsible for delays or failures caused by events reasonably beyond our control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, power outages, telecommunications or internet failures, hosting failures, government actions, epidemics, pandemics, or failures of third-party infrastructure.

ENTIRE AGREEMENT

These Terms, together with the policies and terms they reference, are the entire agreement between you and Moonday regarding your use of the Service.

If a product page, offer, Sleep Club signup page, or checkout page includes additional terms for a specific purchase or promotion, those terms also apply to that transaction.

CONTACT INFORMATION

Questions about these Terms, your order, a Digital Product, a download, or your Sleep Club membership can be sent through the contact form on our website or by email.

Moonday Customer Support Email: supportmoonday@gmail.com Phone: +1 (360) 587-7690 Website: www.shopmoonday.com

To cancel your Sleep Club membership, use the "Manage subscription" option in your customer account or email us at the address above.

For problems accessing an ebook or Digital Product, email supportmoonday@gmail.com with your order number and the email address you used at checkout.